Information before purchasing
Our quotations are intended to provide detailed information about each part or accessory, including part number, description, color, model, measurements, image, price, delivery time, condition and warranty.
After-sales support
Return policy
Learn when a return applies, how to report it, and what information we need to follow up on your case.
View return conditions
Return conditions
A clear process, a responsible solution.
Before requesting a return, review these conditions and gather the information required so we can properly evaluate your case.
Before making payment
Returns are not accepted once an order has been placed and paid. Any technical question or clarification about the part must be verified with your account executive before payment is made.
When a return applies
A delivered order may only be returned when the supplied part does not match the part requested by the customer due to a supplier error, or when there is a failure caused by a factory defect.
How to submit a report
Email soporte@value-it.mx and copy your account executive. Include the invoice folio or order number, purchase date, part number or product description, the reason for the return, and, whenever possible, photos or videos showing the discrepancy or physical damage.
Technical validation
If the part must be returned to Value-IT, a technical report will be performed to confirm that the product was not misused and that the failure is attributable to the product. If the return is approved, Value-IT will cover all resulting expenses.
When a return does not apply
If the product does not present the reported failure, or if improper handling is confirmed, the return will not apply. The customer may be charged the applicable costs for technical service inspection, storage and/or transportation.
We are here to help
Do you need to report a return?
Send us your order information and any available evidence. Our team will review your case and work toward the best possible solution.
Contact support