After-sales support

Warranty conditions

Learn how to report a product failure, what information we need, and the conditions that apply to your warranty request.

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Technology component supplied by Value-IT

Warranty conditions

Clear support, protection for your purchase.

If a product fails, follow these steps and review the applicable conditions so we can properly evaluate your case.

01

Report the failure

To begin the process for products that present a failure, Value-IT must first be notified by email at soporte@value-it.mx, with a copy sent to the email address of your account executive.

The email must contain the following information:

  • Invoice folio or order number.
  • Purchase date.
  • Part number / product description.
  • Brief description of the failure.
  • If possible, evidence of the failure (photos and videos).
02

Technical evaluation

If the part must be returned to Value-IT, a technical report will be prepared to confirm that the product was not misused and that the failure is attributable to the product. If the warranty applies, the resulting expenses will be covered by Value-IT.

03

Replacement when in stock

If the item in question is in our stock, the part will be replaced immediately.

04

When the warranty does not apply

If the product does not show the failure described by the customer, or if improper handling is confirmed, the warranty will not apply. The customer may be charged for technical service inspection, storage and/or transportation costs.

05

Batteries: use and wear

For batteries, warranty coverage cannot be offered for wear, use, or charge cycles, because performance will be affected according to the user's own use.

06

Warranty periods

  • Batteries: 365 days against manufacturing defects.
  • Power adapters: 180 days against manufacturing defects.
  • Special-order parts: the supplier's warranty is extended to the customer, normally ranging from 30 to 365 days.

We are here to help

Do you need to start a warranty claim?

At Value-IT, we will always do everything possible to provide the best solution to the problem. Send us your purchase information, a brief description of the failure, and any available evidence so our team can review your case.

San Valentín 51, Tonalá, Jalisco.
contacto@value-it.mx

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